State Farm® Insurance Agent Heather Thies
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Meeko Mylo
July 23, 2026
1
out of
5
rating by Meeko Mylo
"Worst company I’ve ever had the displeasure of being insured by. The people on the phone sound terrible! It’s soo loud I didn’t feel comfortable giving my information. They are way too pushing I just want a decent rate on my car insurance, they want to add life insurance and a bunch of other Bs that cost extra! Then hike the price way up! And hopefully you don’t have 3 claims or they will just drop you out of the blue. State Farm and this office are THE WORST! STAY FAR AWAY"
We responded:
"Meeko, we’re sorry for the frustration you experienced. We don’t pressure customers or add coverage without your informed approval, our recommendations are meant to fit your needs and budget. Premiums can change due to underwriting and policy factors outside our control, and we aim to review options transparently to find the best value.
We also apologize if the call felt too loud or overwhelming. If you’d like, please contact us at 352-394-6933 so we can review what happened and explain your options clearly. - Heather
"
Miguel Morales
July 14, 2026
5
out of
5
rating by Miguel Morales
"Happy with the service, even happier with the amount of savings."
We responded:
"Miguel, your 5-star rating is appreciated! We’re so glad you were happy with the service and even more pleased with the savings. If you ever need help with your policy, we’re here to support you.
-Heather"
Tracy Newsome
July 1, 2026
5
out of
5
rating by Tracy Newsome
"It was a pleasure working with Jason Arledge to switch my vehicle insurance to State Farm. He made everything so easy, and I’m saving $140 a month!"
We responded:
"Tracy, we’re grateful for your 5-star rating! We’re glad Jason made switching your vehicle insurance easy and helped you start saving each month. If you ever need anything with your policy, we’re here for you.
-Heather"
Chelsea McLean
June 22, 2026
5
out of
5
rating by Chelsea McLean
"Switched from Geico and State Farm cut my rate, literally, in half. Heather was very helpful on getting my new policy start date moved up to make sure I did t experience a laps in coverage."
We responded:
"Chelsea, we’re so grateful for your 5-star rating! We’re glad the switch to State Farm helped cut your rate and that Heather Hill worked to make sure your start date lined up with no lapses. If you ever need assistance with your policy, we’re here for you!
-Heather Thies"
Horacio Narvaez
June 15, 2026
5
out of
5
rating by Horacio Narvaez
"Heather Hill was amazing in helping me get my insurance back up and running. She made the process easy, answered all my questions, and continued to check in to make sure I had no concerns. Her professionalism and customer service were outstanding. Highly recommend!"
We responded:
"Horacio, we’re so grateful for your 5-star feedback! I'm glad Heather H. made it easy to get your vehicle insurance back up and running, answered your questions, and stayed in touch to make sure you felt supported. If you ever need anything else, we’re here for you! -Heather"
Luis Aviles
June 15, 2026
5
out of
5
rating by Luis Aviles
"Mr. Steven Romero was professional and knowledgeable about the insurance I was purchasing. He was able to save me over 50% of my current auto policy with other company and almost 60% of my home insurance policy as well. I saved thousands on my insurance policies. He was very clear and thorough about every detail. I recommend this office, specially Steven Romero, for their efforts to improve our finances."
We responded:
"Luis, thanks again for the 5-star rating! It’s great to hear Steven was professional and thorough while helping you find meaningful savings on your auto and home coverage. If you ever need to review or adjust your policies, we’re here for you! -Heather"
Michael B.
May 29, 2026
5
out of
5
rating by Michael B.
"Great experience with new auto policy. Good price and excellent service. Thanks Panda!"
We responded:
"Michael, we appreciate your 5-star rating and your note about your new auto policy. I'm glad Panda was able to make it an easy process for you! If you ever have questions or want to make updates to your coverage, we’re here to help. -Heather"
CARLOS LI ELGUERA
May 22, 2026
5
out of
5
rating by CARLOS LI ELGUERA
"Always I received all the information and help I need, total satisfaction with the staff."
We responded:
"Thank you for the 5-star rating, Carlos! I'm glad our team was able to provide the information and support you needed, and we’re grateful for your satisfaction. If you ever need anything else, we’re here to help.
-Heather"
Todd Greenly
May 18, 2026
5
out of
5
rating by Todd Greenly
"I was contacted by a cold call. It was lucky I even answered the call from an unknown caller. Glad I did! I am saving significant dollars and my auto insurance. It was all pain free, hassle free, and fast."
We responded:
"Todd, thank you for the 5-star rating! We’re glad you took the call and that the process felt smooth, quick, and cost-effective. If you ever have questions or need help with your auto policy, we’re here to support you.
-Heather"
Vergil Morgan
May 11, 2026
5
out of
5
rating by Vergil Morgan
"Moved from Texas to Florida drove by saw your offices. Then made an appointment and everything went smoothly for our transition"
We responded:
"Vergil, thank you for the 5-star rating! We appreciate you stopping by and getting everything set up smoothly for your move from Texas to Florida. If you ever have questions or need updates to your coverage as you transition, we’re here to help.
-Heather"
James rogers
May 6, 2026
5
out of
5
rating by James rogers
"Transformed Ministries of Florida, Inc. Needed commercial auto on the fly and this office was able to get us in and out within 30 minutes with great rates and active coverage. We look forward to continue building a relationship for our future non profit needs"
We responded:
"James, thank you for the 5-star rating! We’re glad our team could get your commercial auto taken care of quickly and provide coverage you could count on at a strong rate. I appreciate your trust to take care of your nonprofit! If you need help with any future insurance needs, we’re here to support you. -Heather"
Kay Daigle
May 4, 2026
5
out of
5
rating by Kay Daigle
"I was referred to this agency by an individual who lives in the area and has been doing business with them for years. I spoke with Jason and he was very knowledgeable about the area and insurance for Florida. I'm moving from out-of-state and the laws can be different. He helped me through the entire process and we are all set to move and have insurance when we get there. He was amazing! Thank you for being so kind!"
We responded:
"Thank you, Kay, for the 5-star rating! We’re glad Jason could help you navigate the Florida insurance details while you’re moving from out of state. If you ever have questions once you arrive or need to update your coverage, we’re here to help. -Heather"
Robbie Tindall
April 24, 2026
5
out of
5
rating by Robbie Tindall
"Very helpful staff"
We responded:
"Robbie, we really appreciate the 5-star rating! We’re glad our staff was very helpful. If you ever need anything with your insurance, we’re here to help.
-Heather"
Victor Aldahondo
April 23, 2026
5
out of
5
rating by Victor Aldahondo
"Heather was amazing and got me insanely cheaper with more coverage than my previous insurance."
We responded:
"We appreciate your 5-star rating, Victor! We’re so glad Heather Hill was able to get you significantly better pricing with more coverage than your previous insurance. If you ever need anything else with your policy, we’re here to help! -Heather"
Rogerio Silva
April 22, 2026
5
out of
5
rating by Rogerio Silva
"very glad and supported by State Farm local team. My customer experience was great !"
We responded:
"Thank you for the 5-star rating, Rogerio! We’re so happy to hear you felt supported by our State Farm team and that your customer experience was great. If you ever need help with your property or vehicle insurance, we’re here for you. Please don’t hesitate to reach out!
-Heather"
Austin Smith
April 21, 2026
5
out of
5
rating by Austin Smith
"I have received quotes from this agency a few times. As I recall, after the first, they were polite in contacting me annually to see if they could improve said quote. With the changes this year I couldn't help but switch and am grateful for their diligence!"
We responded:
"Thank you for the 5-star review, Austin! We’re glad we’ve been able to help over the years and that our team’s follow-up made a difference for you. If you ever need assistance reviewing or updating your coverage, please don’t hesitate to reach out! We’re here for you. -Heather"
James Chenoweth
April 13, 2026
5
out of
5
rating by James Chenoweth
"Jack was thorough and recommended some coverage adjustments to fill in the gaps to my ssi
And Paula was soo thoughtful getting my life insurance policy. I recommend this agency."
We responded:
"Thank you for your 5-star review, James! We’re glad Jack was able to help with a thorough review and recommended coverage adjustments to better protect you. If you ever need help reviewing your policy again or have questions, we’re here for you.
-Heather"
Milton Amarista
April 8, 2026
5
out of
5
rating by Milton Amarista
"Excelemte servicio por parte zahibel y Sra. Elena, agradecido por toda la disposicion en ayudar y orientar, Muchas gracias"
We responded:
"Hola Milton , Gracias por compartir su experiencia con Elena .
Estamos muy contentos de tener a la Sra. Elena en nuestro
equipo de trabajo. Elena y el resto de nuestros Agentes estan
aqui para ayudarle cuando usted tenga alguna pregunta .
Gracias nuevamente -Heather
"
Daniel Latorre
April 7, 2026
5
out of
5
rating by Daniel Latorre
"Steven went above and beyond to get me a fair rate with good coverage. I’d recommend to anyone."
We responded:
"Daniel, thank you for your 5-star review! We’re glad Steven went above and beyond to help you find a fair rate with great coverage. We truly appreciate your recommendation. If you ever have questions or need assistance with your accident or vehicle insurance, please reach out anytime. -Heather"
Daybeth Adrian
April 6, 2026
5
out of
5
rating by Daybeth Adrian
"Excellent Customer Service Agent"
We responded:
"Thank you for your 5-star rating, Daybeth! We’re glad you received excellent customer service. If you ever need help with your vehicle insurance or have questions, please don’t hesitate to reach out. -Heather"
Alanis Tatum
March 31, 2026
5
out of
5
rating by Alanis Tatum
"We are so pleased with the service we received! Michael B. Was incredibly helpful, kind, and persistent in the best way! He saved us a ton of money monthly and we could not be more grateful!
Cannot recommend this office and staff enough!"
We responded:
"Alanis, thank you for your amazing 5-star review! We’re thrilled to hear Michael provided such helpful and kind service while saving you money. Your recommendation means a lot to us. If you ever need anything else, we’re here to support you! -Heather"
Elizabeth Cammarata
March 24, 2026
1
out of
5
rating by Elizabeth Cammarata
"Entitled and money hungry. Where is the humanity? Customer care doesn’t exist unless you let them smell the money first."
We responded:
"Elizabeth, thank you for sharing your feedback. We’re truly sorry to hear that you’re upset about the recent rate change. We understand how frustrating unexpected increases can be, and we want you to know that our goal is always to provide value and support to our customers.
Rate adjustments are sometimes necessary. That said, we deeply care about every individual we serve and want to ensure your concerns are heard.
If you’d like, please reach out to our customer care team directly at 352-394-6933 so we can better understand your situation and see how we might assist you.
-Heather"
Johana Montilla
March 17, 2026
5
out of
5
rating by Johana Montilla
"Excelente atencion"
We responded:
"Hi Johana, we appreciate your 5-star review! Thank you for your business. - Heather"
Mandi Cutting
March 11, 2026
5
out of
5
rating by Mandi Cutting
"Yovanna was extremely professional, informative, and helpful with getting us the best rates possible for our family auto insurance. Would highly recommend!"
We responded:
"Thank you for your wonderful 5-star review, Mandi! We’re happy to hear Yovanna provided professional and helpful service to get you the best rates for your family’s auto insurance. If you ever need assistance or have questions, please feel free to reach out. -Heather"
Julie S
March 9, 2026
5
out of
5
rating by Julie S
"Decided to shop for new home and auto insurance on my own and found Heather Thies State Farm with an office in Clermont. Heather H. was extremely helpful, knowledgeable and personable. If you have time to check around, I highly recommend giving them a call."
We responded:
"Thank you for your fantastic 5-star review, Julie! We’re glad Heather H. could provide helpful and knowledgeable service to make your insurance search easier. We appreciate your recommendation and are always here to assist with any future insurance needs!
-Heather"