State Farm® Insurance Agent Heather Thies
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ryan Gray
November 10, 2025
5
out of
5
rating by Ryan Gray
"Elicia Windom was absolutely wonderful to deal with. She helped my 19yr old son get his own auto instrance policy at a great price with good coverage. She took the time to understand that saving as much as possible is important to a college student. We would highly recommend her and she is a huge asset to this agency."
Jeremy Foskitt
November 4, 2025
5
out of
5
rating by Jeremy Foskitt
"Excellent service from Heather Hill guiding me through the process of switching insurance companies after 13 years. Very informative, knowledgeable, and patient withe the process. Communication is on point and very glad I was able to switch companies!"
We responded:
"We’re so thankful for your feedback, Jeremy! I'm so glad Heather Hill was able to explain everything and make you feel comfortable through the whole process. If there is anything else we can do to help, please let us know! -Heather"
Audley Harris
November 4, 2025
5
out of
5
rating by Audley Harris
"I changed all my insurance to State Farm based on my experience."
We responded:
"We're so glad your experience was that good! My State Farm team and I are happy to be your good neighbor! -Heather"
Luis ortizcan
October 23, 2025
5
out of
5
rating by Luis ortizcan
"Excellent experience and good service, Mrs. Elena is the best. I am very happy and well informed."
We responded:
"Luis you are so kind, thank you for leaving a review! We are delighted that Elena was able to assist you, and make sure you left the conversation feeling like you had all the information to make a great choice. We're here to help if you ever need anything in the future! -Heather"
Luis Sibulo
October 20, 2025
5
out of
5
rating by Luis Sibulo
"Excelente servicio al cliente en español, los recomiendo ampliamente especialmente a la asesora de seguros Taina Arriaga"
We responded:
"Hola Luis, muchas gracias por tu comentario! Nos encanta tener a Taina en nuestro equipo y me alegra saber que te brindamos excelente servicio. ¡Estamos al servicio en cualquier momento! "
Judi
October 17, 2025
5
out of
5
rating by Judi
"I was searching for new car insurance and stopped in at State Farm. Office personnel pleasantly greeted me and quickly set me up with Jason to talk about a new policy. The results were phenomenal. Cost savings and better coverage. Thank you Jason and State Farm."
We responded:
"Thank you, Judi! We’re so glad Jason and the team were able to help you find better coverage and savings. We truly appreciate your kind words and for choosing us! - Heather "
Jason Collier
October 16, 2025
5
out of
5
rating by Jason Collier
"I'm very lucky that I found Michael Bina at State Farm when I moved here earlier this year. Great service and I'm very happy with my policy."
We responded:
"Thank you, Jason! We’re so glad Michael was able to help make your move and insurance transition a smooth one. We appreciate your kind words! - Heather "
Ashley Hirt
October 15, 2025
5
out of
5
rating by Ashley Hirt
"Such an awesome team!"
We responded:
"Thank you, Ashley! We’re so happy to hear you think so — we truly appreciate your support! - Heather "
Vince Medici
October 13, 2025
5
out of
5
rating by Vince Medici
"Angelina was the agent I spoke too first about our move to Florida. She was kind knowledgeable, and answered ally questions!!! Any time I called her with other questions she always took the time to explain everything to me. She was awesome!!"
We responded:
"Thank you so much, Vince! We're glad to hear that Angelina provided such kind and knowledgeable service throughout your move to Florida. We’re so glad she was able to make the process smooth and easy for you! - Heather "
Matt Avis
October 8, 2025
5
out of
5
rating by Matt Avis
"I was very satisfied with their friendly service and unbeatable prices."
We responded:
"Thanks so much, Matt! I’m glad to hear our team provided friendly service and great prices — we appreciate you choosing us! - Heather "
Charles Ross
October 7, 2025
5
out of
5
rating by Charles Ross
"Signing up was smooth and easy. I was given better coverage and cheaper rates with State Farm. Thanks"
We responded:
"Thanks, Charles! We’re so glad to hear the process was smooth and that you’re getting better coverage at a great rate. Welcome to State Farm! - Heather"
Sid Basu
October 6, 2025
5
out of
5
rating by Sid Basu
"Very Professionally Kelsey handled step by step process to finalize my home insurance . she answered all of my questions and queries in timely manner ."
We responded:
"Thanks so much for your review, Sid! We’re happy to hear Kelsey provided such professional and thorough support in helping you finalize your home insurance. We’ll be sure to share your kind words with her! - Heather"
Blaire Winters
October 1, 2025
5
out of
5
rating by Blaire Winters
"Steven was fantastic and so helpful! Thank you!"
We responded:
"Thank you, Blaire! We’re so glad Steven was able to help you—we’ll be sure to share your kind words with him. - Heather "
Michael Fluhart
September 30, 2025
5
out of
5
rating by Michael Fluhart
"I really like my agent Jason arledge and state farm insurance"
We responded:
"Thank you, Michael! We’re so glad to hear you’ve had a great experience with Jason and our State Farm team. Your support means a lot to us! - Heather "
Brett Walker
September 25, 2025
5
out of
5
rating by Brett Walker
"An exceptional personalized experience"
We responded:
"Thank you, Brett! We’re happy that you had an exceptional and personalized experience with us, and we appreciate you trusting us with your vehicle insurance! - Heather "
Natasha Strums
September 25, 2025
5
out of
5
rating by Natasha Strums
"Wonderful customer service!!! Very helpful and prompt!"
We responded:
"Thank you for sharing, Natasha! We’re so glad you found our service helpful and prompt, and we truly appreciate you choosing us for your vehicle insurance! - Heather "
Shannon Sit
September 24, 2025
5
out of
5
rating by Shannon Sit
"Had a great experience! Great customer service!"
We responded:
"Thank you, Shannon! We’re so glad you had a great experience and appreciated our customer service. - Heather "
Amy McCracken
September 23, 2025
5
out of
5
rating by Amy McCracken
"Heather was great. She went over all of my coverage, comparing to my current pan with another company and was able to decrease my payments by almost half and give me better coverage. Very personable and understanding. Highly recommend."
We responded:
"Thank you so much for sharing, Amy! We’re happy that Heather was able to help lower your payments while improving your coverage. Your recommendation means a lot, and we’re so glad you had such a positive experience with her! - Heather "
MIGUEL CARVAJAL
September 23, 2025
5
out of
5
rating by MIGUEL CARVAJAL
"Taína from State Farm got me an excellent bundle for my car and house insurance. The whole staff is very attentive and knowledgeable. I would definitely recommend State Farm to my family and friends and any body that wants to save money."
We responded:
"Thank you for your kind words, Miguel! We’re so glad Taína and our team could help you with your auto and home bundle and provide a great experience. We truly appreciate your recommendation and look forward to continuing to serve you and your family! - Heather "
Deudi Narvaez
September 8, 2025
5
out of
5
rating by Deudi Narvaez
"La atención al cliente en mi caso ha sido muy buena. Siempre han aclarado mis dudas, y muestran voluntad de servir bien. Basado en mi experiencia y en el buen trato que he recibido recomiendo sin duda este negocio."
We responded:
"¡Muchas gracias por compartir su experiencia! Nos alegra saber que recibió una atención clara y con la disposición de servirle bien. Apreciamos mucho su recomendación y seguiremos trabajando para brindarle siempre el mejor servicio."
Charles Dejager
September 2, 2025
1
out of
5
rating by Charles Dejager
"This has been one of the worst customer experiences I’ve ever had with an insurance agency. For over a year, I dealt with constant billing issues — overcharges, double billing, and unexplained policy changes. Every six months, something was wrong with my bill, and I always had to chase them down to fix it. Most recently, my premiums were clearly documented at $425.55/month across both cars, yet I was charged over $500. I provided screenshots from my account showing the correct amounts, but the bills never matched. What makes it worse is that this isn’t an isolated mistake — it’s a repeated pattern. It’s also worth noting that their inflated Google rating doesn’t reflect reality; they actively push customers to leave 5-star reviews by offering incentives. I finally canceled my policies because I was tired of the dishonest business practices. If you’re considering this agency, I’d strongly recommend looking elsewhere."
We responded:
"Hi Charles, we’re sorry to hear about your frustration. When you moved, the change in address impacted your rate, and because the update was processed after your bill had already generated, it resulted in an underpayment. We understand this can be confusing. Please also know, we have never offered customers incentives to write reviews. We’re here to help clarify and make sure everything is clear moving forward. - Heather "
R R
September 2, 2025
5
out of
5
rating by R R
"Good customer service"
We responded:
"Thank you! We’re glad to hear you had good customer service with our team! - Heather"
ivette rivera
August 25, 2025
5
out of
5
rating by ivette rivera
"Very polite, knowledgeable and professional."
We responded:
"Thank you, Ivette! We’re so glad to hear you had a polite, knowledgeable, and professional experience with our State Farm team! - Heather "
Nestor Maldonado
August 14, 2025
5
out of
5
rating by Nestor Maldonado
"Todo excelente, Claro y satisfecho con la interacción con la Señora Elena F .. muy Agradecido con todo…"
We responded:
"Gracias, Nestor, por sus amables palabras y la calificación de 5 estrellas. Nos alegra saber que Elena pudo brindarle una atención clara y satisfactoria, y agradecemos su confianza en nuestro equipo. "
Michael Beck
August 6, 2025
5
out of
5
rating by Michael Beck
"Elicia and Brianca were a tremendous help answering my questions about adding my teenage driver on my car insurance. Thanks for your knowledge and patience."
We responded:
"Thank you for your review, Michael! We’re so glad Elicia and Brianca were able to assist you with knowledge and patience. Adding a teen driver can bring a lot of questions, and we’re happy they made the process easier for you! - Heather "